Terms and Conditions

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Effective Date: 12/1/2025

Welcome to Tails of the Wild (“Tails of the Wild,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website tailsofthewild.net (the “Site”), and any services, bookings, purchases, tours, events, messaging programs, and communications we provide.

By accessing the Site, submitting a form, booking a service, purchasing a product, or opting into SMS/text messages, you agree to these Terms.

1) Services and Bookings

Tails of the Wild may offer services including (but not limited to) private tours, educational experiences, special events, lodging reservations, and related products/services (collectively, “Services”).

All bookings are subject to:

• Availability and confirmation
• Posted rules, safety requirements, and participation guidelines
• Any waivers or releases required for entry/participation (if applicable)

We reserve the right to refuse service, cancel, reschedule, or modify experiences for safety, weather, operational, or compliance reasons.

2) Payments, Refunds, and Cancellations

Prices and payment terms are displayed at checkout or in the booking flow. By purchasing, you authorize us (or our payment processor) to charge your selected payment method.

Refund/Cancellation Policy:
Refunds and cancellations are governed by the policy shown at checkout and/or in your booking confirmation. If you have questions, contact us using the information in Section 21.

3) Website Use

You agree not to misuse the Site, including attempting to disrupt operations, access restricted areas, scrape content, submit false information, or interfere with the experience of other users. We may suspend or block access for suspected misuse.

4) Safety and Assumption of Risk

Our Services may involve animals, outdoor environments, uneven terrain, weather exposure, and other inherent risks. You agree to follow all posted rules and staff instructions. Failure to comply may result in removal without refund.

5) User Submissions

If you submit information through our forms (name, email, phone, etc.), you confirm it is accurate and you have the authority to provide it.

6) Intellectual Property

All Site content (logos, photos, videos, text, branding, designs, and materials) is owned by Tails of the Wild or licensed to us and is protected by applicable intellectual property laws. You may not copy, reproduce, or distribute our content without written permission.

7) Links to Third Parties

The Site may contain links to third-party websites or services. We are not responsible for third-party content, policies, or practices.

8) Disclaimers

The Site and Services are provided “as is” and “as available.” We do not guarantee uninterrupted access or that the Site will be error-free.

9) Limitation of Liability

To the maximum extent permitted by law, Tails of the Wild will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill related to your use of the Site or Services.

10) Indemnification

You agree to indemnify and hold harmless Tails of the Wild and its owners, staff, contractors, and affiliates from claims, damages, liabilities, and expenses arising from your use of the Site/Services or violation of these Terms.

SMS / Text Messaging Terms (A2P 10DLC Compliance)

If you opt in to receive text messages from Tails of the Wild, the following SMS terms apply:

11) SMS Program Description

By providing your mobile number and opting in, you agree to receive SMS/text messages from Tails of the Wild. Messages may include (but are not limited to):

• Booking confirmations and reminders
• Tour/event/lodging updates
• Customer support responses
• Important operational notifications (weather, schedule changes, check-in info)
• Promotions or announcements (only if you opted into marketing)

12) Age Restriction (18+)

Our SMS messaging program is intended for individuals 18 years of age or older.

By opting in to receive text messages from Tails of the Wild, you confirm that you are at least 18 years old.
 

13) Consent and Opt-In

You may opt in by submitting a form on our Site, checking an SMS consent box, booking a Service, or otherwise expressly requesting texts from us.

Your consent to receive text messages is not a condition of purchase.

14) Message Frequency

Message frequency varies based on your bookings, interactions, and preferences. You may receive additional messages during active scheduling, reminders, or service changes.

15) Message and Data Rates

Message and data rates may apply depending on your mobile carrier plan.

16) Opt-Out Instructions

You can cancel SMS messages at any time by replying STOP. After you send STOP, you will receive one final confirmation message and then no further messages will be sent unless you opt in again.

17) Help Instructions

For help, reply HELP or contact us at:
Email: tailsofthewild@gmail.com

18) Supported Carriers

Carriers are not liable for delayed or undelivered messages.

19) Privacy and Data Use

We respect your privacy. We will use your information to communicate with you and provide Services. We do not sell your personal information. See Privacy Policy Below

20) No Sharing of Mobile Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Information may be shared with service providers solely to help deliver our messages and services (for example, messaging platform providers), and only as permitted by law and our Privacy Policy.

21) Changes to These Terms

We may update these Terms from time to time. The “Effective Date” above will reflect the latest version. Continued use of the Site or participation in our SMS program after changes means you accept the updated Terms.

22) Contact Us

Tails of the Wild
15081 Commonwealth Ave N
Polk City, FL 33868
Email: tailsofthewild@gmail.com