Privacy Policy

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Tails of the Wild (“Tails of the Wild,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit tailsofthewild.net (the “Site”), book tours/events/lodging, submit forms, or communicate with us (including by SMS/text message).

By using our Site or Services, you agree to the practices described in this Privacy Policy.

1) Information We Collect

A) Information you provide

We may collect information you provide directly, such as:

• Name
• Email address
• Phone number (including mobile number for SMS)
• Booking details (dates, guest count, preferences)
• Messages you send to us (support inquiries, requests)
• Any other information you voluntarily submit through forms or communications
   

B) Automatically collected information (website usage)

When you visit our Site, we may automatically collect:

• IP address
• Browser type and device information
• Pages viewed and actions taken on the Site
• Approximate location (based on IP)
• Referring/exit pages and timestamps

This is typically collected through cookies and similar technologies.

C) Payment information

If you make a purchase, payment processing is handled by our payment processor(s). We may receive confirmation details (such as payment status and transaction identifiers), but we do not store full credit card numbers on our servers.

2) How We Use Your Information

We use your information to:

• Provide, manage, and deliver Services (tours, events, lodging, bookings)
• Confirm reservations and send reminders/updates
• Respond to questions and provide customer support
• Send operational notifications (weather, scheduling, check-in info)
• Send marketing messages only if you opted in (email/SMS where applicable)
• Improve our Site and Services (analytics, performance, troubleshooting)
• Protect our business, guests, staff, and property (security, fraud prevention, compliance)
   

3) SMS/Text Messaging Privacy (A2P 10DLC)

If you opt in to receive text messages from us:

• We may use your mobile number to send confirmations, reminders, updates, and support responses.
• Marketing texts are sent only if you opted in to marketing.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
We may share your information with service providers who help us deliver messages (for example, texting platform providers) solely to provide our services, and only as permitted by law and this Privacy Policy.

You can opt out at any time by replying STOP. For help, reply HELP or email tailsofthewild@gmail.com.

4) Cookies and Tracking Technologies

We may use cookies or similar technologies to:

• Keep the Site working properly
• Understand how visitors use the Site
• Improve performance and user experience

You can usually control cookies through your browser settings. Disabling cookies may affect certain Site features.

5) How We Share Information

We do not sell your personal information.

We may share information in these limited situations:

• Service providers: vendors who help us run our business (website hosting, booking tools, email/SMS systems, analytics, payment processors). They are only allowed to use your data to perform services for us.
• Legal/safety reasons: to comply with law, enforce policies, respond to lawful requests, or protect the rights, property, safety of our guests, staff, and business.

Business transfers: if we are involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.
 

6) Data Retention

We keep personal information only as long as reasonably necessary to:

• Provide Services
• Maintain records for legitimate business needs
• Meet legal, tax, and regulatory obligations
• Resolve disputes and enforce agreements
   

7) Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.

8) Your Choices

You can:

• Opt out of SMS by replying STOP
• Unsubscribe from marketing emails using the unsubscribe link (if applicable)
• Request access, correction, or deletion of your information by emailing us (see Contact section below)

We may need to keep certain information for legal or operational reasons even if you request deletion.

9) Children’s Privacy

Our Site and Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can address it.

10) Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those third parties. Please review their policies.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” above reflects the current version. Continued use of the Site or Services after changes means you accept the updated policy.

12) Contact Us

Tails of the Wild
15081 Commonwealth Ave N
Polk City, FL 33868
Email: tailsofthewild@gmail.com